Digital and Technology Services (DaTS) Operations Manager at the Scottish Fire and Rescue Service (SFRS), responsible for the performance and resilience of Digital and Technology Services that support frontline response. With over 16 years’ experience in public sector technology, he leads teams across infrastructure, networks, service desk, and operational communications, and plays a key role in driving digital transformation and service improvement. Craig is ITIL-certified and a Chartered Manager with a strong focus on delivering reliable, modern services.
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