David Duncan-Fraser leads as the Service Owner for ScotAccount Operations at the Scottish Government, overseeing the delivery of ScotAccount to end-users and service customers. With over a decade of experience, he has demonstrated expertise in digital transformation, prominently contributing to significant change programs such as the criminal justice COVID-19 response, digital evidence sharing, and online access and identity verification . David is known for his commitment to user-centred service development, emphasising that effective transformation integrates people, technology, and processes seamlessly.
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