
Dr. John Payne is an experienced leader in digital transformation and change management within the healthcare sector. Based in Glasgow, Scotland, he has spent over 25 years working in healthcare, combining his clinical background with a growing focus on improving how organizations and teams function to deliver better outcomes.
John has built his clinical career in transplant cardiology, managing complex cases and contributing to the care of patients with advanced heart failure. This experience has given him a deep understanding of the challenges faced by both clinicians and patients in high-pressure, resource-intensive environments, which informs his approach to systems improvement and innovation.
He has also been involved in developing and implementing tools such as electronic patient records (EPRs) and shared care records. His approach centres on listening to the people who use these systems—clinicians, patients, and administrators—to ensure the solutions make their work easier and more effective. He believes that even the best technology is only as good as the way it fits into real-world workflows.
Keen to adapt to the rapid changes in technology, Dr Payne is actively exploring the role of artificial intelligence (AI) in healthcare. He is particularly interested in how AI can help improve operational efficiency and support teams in making informed decisions. While still learning about the potential of AI, he is committed to applying these tools thoughtfully and practically to make everyday processes smoother for healthcare organizations and their teams.
Dr. Payne has a longstanding interest in quality improvement and team dynamics, drawing on principles from frameworks like the Toyota Production System. He focuses on fostering collaboration and helping teams work effectively in high-pressure environments by building trust and streamlining processes.
By staying open to new ideas, particularly in areas like AI and digital transformation, while continuing his work in transplant cardiology, Dr. Payne seeks to make healthcare more effective and efficient, always keeping the needs of teams and patients at the center of his efforts.