A champion of innovation and transformation within local and national government organisations, Karin has earned the trust and respect of senior managers, stakeholders and project teams throughout her various permanent and contracted positions over the past 20years.
Karin has demonstrable experience in comprehensive planning, reporting and change management, providing flexible, pragmatic and proactive support service to programmes and projects. In her current role, she is overseeing omni-channel and customer transformation activities for the City of the Edinburgh Council Customer Services team, with a focus on using automation, AI and integration to improve the citizen journey around local government transactions.
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