Kjersti Fergusson is Head of Intelligent Automation at the Scottish Government and leads the strategic adoption of AI, automation and digital innovation across government. She is responsible for the AI & Automation Centre of Excellence and works with public sector organisations across Scotland to deliver practical transformation that improves outcomes for citizens while increasing productivity and efficiency.
Kjersti has led a range of national initiatives spanning intelligent automation, AI adoption, workforce capability and digital service improvement. Her focus is on translating emerging technologies into real-world public sector benefits, ensuring innovation is delivered responsibly, at scale and with measurable impact.
She is a regular speaker on AI, automation and public sector transformation and is passionate about helping organisations move from experimentation to sustainable delivery.