Louise has worked in the field of dementia studies in both practice and academia for over twenty years, starting her career as a care worker in residential homes for older people. Louise has been an academic in the Dementia and Ageing Division within the Faculty of Social Sciences at the University of Stirling since 2004. She was part of the team that developed the first online MSc in Dementia Studies programme, launched in 2003. Louise’s research interests lie within the fields of dementia studies and gerontology. Her research includes user-focused evaluations and cross-national studies of care services for older people in Europe and Asia. Louise’s research mainly utilises participatory, qualitative methods to engage with the experiences and views of older people, people with dementia and their carers as well as realist evaluation methods to explore service delivery and outcomes. Her current role as Head of Evidence and Evaluation at the IMPACT (Improving adult care together) Centre brings these skills and interests together.