Rosemary Agnew took up the post of Scottish Public Services Ombudsman on 1 May 2017. Immediately prior to this she was the Scottish Information Commissioner (2012-2017).
Since 2001, Rosemary has held various roles in relation to public sector complaints, including with the Scottish Legal Complaints Commission and the Local Government Ombudsman in the UK. Rosemary is committed to transparent, open, sustainable improvement in Scottish public services. She sees complaints and what is learned from them, as an integral part of the improvement landscape. Equally, she recognises the importance of being the final stage of the complaints process in Scotland for most public services and in ensuring that, where things go wrong for individuals, action is taken to put them right as far as possible. Her interest in access to information is in relation to both her statutory role as Ombudsman, and in relation to being a public body subject to access to information legislation.