Freedom of Information 2025

What makes a good FOI response? How important is communication in helping the FOI process run smoothly? Are there simple steps that public bodies can take to improve their responses, helping requesters understand and accept the outcome (even if it doesn't go their way)?

This workshop will draw on real-world examples to highlight areas where improvements in communications could have brought real benefits, with practical exercises to give delegates the skills they need to reap the benefits from a customer-focused approach to FOI.

How can organisations respond to FOI requests while balancing public access to information and the privacy rights of individuals?

This session will explore what constitutes personal information in the context of FOI requests, common grey areas when requesting, case studies, and practical response steps to help organisations manage these requests.

How can public bodies get ahead of the request before they’re made?

This session will explore why proactive publication matters, what to publish, how to publish, and good practice examples including case studies from Scottish public authorities who have reduced FOI load via publication, and any lessons to be learned from Scottish Information Commissioner intervention.

Where has FOISA been and where is it going?

As Scotland celebrates the 20th anniversary of the FOISA coming into force, this informal discussion will bring together past Scottish Information Commissioners to discuss the impact that the act has had on Scottish public services over the years. Reflecting on the initial expectations, key developments as it became more established, and where it could/should go next.