Public Sector Digital Transformation 2026

Scotland’s public services stand at a crucial turning point in their digital transformation.

As artificial intelligence becomes more widely adopted across the public sector, the opportunities to improve service efficiency and quality are clear. However, what's also clear is that these benefits cannot be fully realised while public data remains fragmented across systems and organisations.

The recently launched Scottish AI Strategy sets out the necessary steps to strengthen Scotland’s data foundations in order to unlock insights, support collaboration and create the conditions for trustworthy AI adoption, while ensuring that economic and social value generated from public data is returned to public services and the people of Scotland.

In this opening session, speakers will explore how enhanced data‑sharing approaches could accelerate digital transformation across Scotland’s public sector.

Digital transformation isn’t just about technology – it’s about people, culture and delivery.

This session shares real-world lessons, highlighting the key do’s and don’ts in order to achieve meaningful transformation.

From leadership and user-centered design to collaboration, procurement, culture change and the emerging role of AI, speakers will share insights, pitfalls to avoid, and proven approaches to deliver smarter, sustainable digital transformation.

Smart working is reshaping the way people collaborate, deliver services and drive better outcomes.

This session will explore how digital tools, automation and AI can support a more agile, connected and efficient public sector.

Scotland is redefining how the public sector tackles complex challenges by harnessing innovation, collaboration, and talent.

This session will explore how challenge-led innovation is driving real digital transformation. Our panel will discuss what’s working today, what challenges remain, and how new approaches are helping to build a smarter, more agile public sector ready to meet citizens’ needs.