Public Sector Digital Transformation 2025

Scotland’s Digital Strategy was published in March 2021, at a time when the Covid-19 pandemic had led to acceleration of digital transformation across all sectors. This discussion will address how the digital landscape has evolved, and how business transformation is driving outcomes in the public sector.

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This presentation from public procurement data specialists Tussell, will zoom in on the billions of pounds spent each year by public bodies in Scotland, and the rest of the UK on digital, data and technology services. The session will provide a data-driven look at the tech procurement market, including its scale, the major players, the most popular routes to procurement – and how these insights can help you make smarter, faster, and more cost-effective buying decisions.

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Join Karin Hill, Customer Manager at The City of Edinburgh Council in this exclusive session, where she will share her thoughts and lessons leant from the City of Edinburgh Council’s Customer Services improvement journey.
You will learn how a small team has helped transform citizen services across all directorates. Now into their fourth year of their automation journey, hear first-hand how their approach to change has led to lowering the cost to serve, improving outcomes and continual innovation.

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As we continue to move on from legacy systems and overcome the issues associated with them, public sector organisations need to embrace digital transformation and adopt new technologies. Our panellists will discuss how we break down cultural barriers, implement positive change, and take the necessary steps to ensure we live in a digitally-inclusive society where citizens are equipped with the tools to access modern public services.

Our panellists will discuss how we overcome procurement challenges and transform our physical estates and facilities, paving the way for digital transformation.

Using real-world case studies, this session will explore how partnership working can drive impactful digital transformation in public services.

Artificial intelligence has been around for a very long time, however many organisations are yet to take the first steps in adopting this technology.

So what are the potential risks, and how do we overcome barriers to adoption?

Our speakers will discuss AI as an enabler for digital transformation, the regulation which surrounds it, and the importance of transparency provided by the Scottish AI register.